Business & Operations
Answer-first guides on business & operations for multi-site dental organizations.
What Multi-Location DSOs Get Wrong About Backup
Multi-location DSOs treat backup as a per-office task. That turns every site into a separate blast radius and one breach into enterprise-wide exposure.
Selling or Buying a Practice? Don't Lose the Patient Data
Patient records are both a practice asset and a legal obligation that survives a sale. Here's how buyers and sellers protect data continuity during a dental transaction.
The True Cost of Dental Practice Downtime
Downtime costs more than a quiet schedule. Use this category-by-category framework to calculate what a single dark day actually costs your dental practice.
Why Cyber Insurance Denies Dental Claims
Cyber insurers deny dental claims mainly for two reasons: a control you attested to wasn't actually in place, or your backups couldn't restore. Here's the checklist.
RPO and RTO for Dental Practices
RPO is how much data you can lose; RTO is how long you can be down. Here is how dental practices set both targets and design backup to meet them.
Lost files, fast recovery: what an 11-minute restore looks like
Most recoveries start with lost files, not an attack: a deleted folder, a failed drive, a corrupted database. How a restore from immutable backups works, and what the 11-minute median means.
The MSP model: why enterprise backup is infrastructure, not an app
At a certain scale, “buy a backup app” stops being a strategy. Backup becomes infrastructure — and infrastructure needs an operator. Here’s the case for the managed model.
Edge restores: why proximity beats raw bandwidth
When a practice needs its imaging back, the bottleneck usually isn’t how fast your pipe is — it’s how far the data has to travel. The case for restoring at the edge.
Identity and access for your backup system: what to ask any vendor
A backup console holds the keys to a copy of every patient record. Here is how to judge sign-in, offboarding, roles and audit trails in any backup vendor, and where DDSArk stands today.
The 99.99% SLA, decoded: what financially-backed uptime means
“Four nines” gets quoted a lot and understood rarely. What the number actually allows, what a real recovery objective looks like, and why "financially backed" is the part that matters.
From 20 to 200 locations: a backup playbook for fast-growing DSOs
Acquisition outpaces IT every time. A practical sequence for keeping every newly-acquired practice protected from day one — without slowing the deal.