Product names belong to their owners; listing is not a statement of partnership or endorsement.
How DDSArk finds your data
DDSArk's agent finds each supported system's databases and critical files automatically and backs them up. You do not pick folders or write file paths.
For IT teams: this page does not list file paths, service names or database engines for any
product. They differ by product and version, and a specific detail belongs on a page that
sources it from the vendor's own documentation. This page also states no restore test and no
restore time for any single system.
That is what compatibility means here. DDSArk works with the data on your own machines. It does
not plug into the software, and the software makers have no part in your backup.
Back up before a software conversion or server move
A conversion or a server move changes where your data lives and how it is stored. A current
backup of the old system is the one thing you cannot rebuild afterwards. Work in this order.
Confirm a recent backup of the current system has finished before anything changes.
Tell your IT team or DDSArk what is changing and when: new software, a new server, or both.
Leave the old system and its data untouched. Do not delete, wipe or reuse it until the last
step.
Let whoever runs the conversion or move do the work.
Confirm that DDSArk is backing up the new system, on whichever machine now holds its data.
Have staff open the new system and check real records: recent charts, today's schedule and
current images.
Retire the old system only when those checks pass. Keep one last copy of its data, and decide
with your compliance advisor how long.
Moving imaging software or an imaging workstation? The same order applies. Back up first, change
second, check third.
DDSArk supports 13 practice-management systems (Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Curve Dental, Denticon, Tab32, SoftDent, PracticeWorks, MacPractice, ClearDent, Dentimax and ABELDent) and 12 imaging systems (DEXIS, SIDEXIS, Romexis, CS Imaging, VixWin, XrayVision, Schick, Dolphin Imaging, EzDent-i, CliniView, SOPRO Imaging and iCAT Vision). Support means compatibility: DDSArk's agent finds each supported system's databases and critical files automatically and backs them up.
Is this a connection to my software vendor?
No. DDSArk is compatible with these systems, which is different from a link to the software maker. DDSArk has no agreement with the vendors, and listing a product is not a statement of partnership or endorsement.
Do I have to choose which folders or databases to back up?
No. DDSArk's agent finds each supported system's databases and critical files automatically and backs them up. You do not have to know where the data is.
Can I back up my data before I switch practice software?
Yes, and you should. Finish a backup of the current system before the conversion starts, keep the old system untouched until the new one is checked, and confirm the new system is being backed up before you retire the old one.
My software is not on the list. What now?
Ask us through the DDSArk contact page. This page lists what DDSArk supports today and nothing more.